Privacy Policy

1. Overview & Commitment

At CAREMA Healthcare, based in Junagadh, Gujarat, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, handle, and protect your data when you visit our website, select orthopedic support belts (Small, Medium, Large) or orthopedic mattresses, and make purchases.

We do not sell, rent, or trade your personal information with unauthorized third parties.

2. Information We Collect

To fulfill your orders and deliver parcels accurately across India, we collect necessary customer details including:

• Contact Details: Full Name, Email Address, and WhatsApp / Mobile Phone Number.
• Shipping Information: Complete delivery address, Landmark, City, State, and PIN Code.
• Order Preferences: Product selected, specific belt sizes (S / M / L), and mattress specifications.
• Technical Data: IP address, device browser type, and interaction metrics to improve site loading speed and user experience.

3. Payment Processing & Security

As CAREMA operates on a 100% Prepaid Policy, all financial transactions are processed securely through certified, encrypted third-party payment gateways.

4. How We Use Your Data

Your details are used exclusively for legitimate business purposes, including:

• Processing your prepaid orders and issuing digital purchase invoices.
• Sharing required delivery credentials with trusted courier and logistics partners for All-India dispatch.
• Sending SMS/WhatsApp tracking notifications and dispatch updates directly from our Junagadh hub.
• Providing quick after-sales support and addressing size exchange queries.

5. Logistics & Partner Disclosures

We only share essential customer details (Name, Address, and Phone Number) with authorized delivery services (such as Blue Dart, Delhivery, DTDC, or India Post) strictly for the purpose of completing doorstep delivery of your orthopedic gear.

6. Cookies & Browser Storage

We use lightweight cookies to remember your selected product sizes, preserve items in your cart, and measure website performance. You can choose to disable cookies in your browser settings, although certain features may function with reduced convenience.